Financial Holds
Financial holds may be placed on a student account for unpaid fees previous sessions that are billed on ACORN, and for unpaid fees that are billed outside of ROSI. Payment of the unpaid fees does not automatically remove the financial hold. Financial holds are normally removed from the student account within one business day from the date on which the payment has been recorded in the student’s ACORN account or in the information system of the department or registration office that recorded the financial hold.
Financial holds will block ACORN transcript requests and all financial holds must be released to successfully request a transcript on ACORN.
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Student Accounts
FINANCIAL HOLD
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Unpaid ACORN fees will automatically result in a ACORN Student Account Financial Hold:
· On May 1st for unpaid fall/winter session fees
· On September 1st for unpaid summer session fees
· Summer Start Program Students: On January 1st for unpaid annual fees charged in the summer
· Winter Start Program Students: On September 1st for annual fees charged in the winter
Payment of outstanding ACORN fees does not immediately remove the Student Accounts Financial Hold on your ACORN student account. When your payment has been recorded in your ACORN student account, this financial hold will be automatically removed from your ACORN student account on the next business day.
Inquiries regarding this financial hold can be directed to info.studentaccount@utoronto.ca or 416-978-2610.
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Library
FINANCIAL HOLD
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The Library records their financial holds on ACORN and the outstanding library fees on their own information system.
You can pay your library fines in the following ways:
· online on the Library website at https://payfines.library.utoronto.ca/
· using the First Stop Telephone Service (416-978-8450)
· in person at Robarts Library
Inquiries regarding how to clear a Library Financial Hold can be directed to 416-978-8450.
Payment of outstanding library fines will not immediately remove the Library Financial Hold on your ACORN student account. When your payment has been received by the Library, this financial hold will be automatically removed from your ACORN student account on the next business day. Plan accordingly if you are paying your library fines in order to request a transcript.
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UTM Health Service
FINANCIAL HOLD
STG Health Service
FINANCIAL HOLD
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The UTM Health Service records their financial holds on ACORN and their outstanding fees on their own information system.
Please contact the UTM Health Service Office for clarification of the outstanding fees and to make your payment.
Payment of outstanding UTM Health Service fees will not immediately remove the financial hold on your ACORN student account. When your payment has been received by the UTM Health Service, the office will manually remove the financial hold on your ACORN student account. Plan accordingly if you are paying your outstanding fees in order to request a transcript.
The STG Health Service records their financial holds on ACORN and their outstanding fees on their own information system.
Please contact the STG Health Service Office for clarification of the outstanding fees and to make your payment by contacting 416-978-8034 or healthask@mail.studentlife.utoronto.ca.
Payment of outstanding STG Health Service fees will not immediately remove the financial hold on your ACORN student account. When your payment has been received by the STG Health Service, the office will manually remove the financial hold on your ACORN student account. Plan accordingly if you are paying your outstanding fees in order to request a transcript.
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Undergraduate Registration Office or College; or SGS Student Services FINANCIAL HOLDS
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Inquiries regarding the basis for the financial hold, how to clear this financial hold and when the financial hold will be removed from your ACORN student account, can be directed to your undergraduate registration office or college; or SGS Student Services. Plan accordingly if you are paying your outstanding fees in order to request a transcript.
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