Restrictions on Past Due Accounts
There are administrative and academic consequences for late fee payment.
Monthly Service Charges
If not paid in full, any outstanding ACORN account balance is subject to a monthly service charge of 1.5% compounded (19.56% per annum). Monthly service charge fees are billed on the 15th of each month or the next business day.
All fees and charges posted to the ACORN account are payable. Students are responsible for planning sufficient time for payments to reach the University’s bank account and to be recorded in the student’s ACORN account by the payment due date. The transfer of funds from major Canadian financial institutions normally takes three to five business days, however the transfer from Canadian credit unions and financial institutions from outside Canada can take much longer.
Paper invoices are not routinely mailed. Students are expected to monitor their account on the ACORN at www.acorn.utoronto.ca until the account balance is fully paid. Non-receipt of an invoice, or failure to monitor the account on ACORN or email correspondence directed to the student’s official University of Toronto email address, does not exempt the student from meeting his/her financial obligations. Students who have left the University will continue to be able to view their financial account balance and history on ACORN.
The University considers students to be responsible for all aspects of their registration including fee payment. If someone else is handling the payment of fees, it is the student’s responsibility to advise that person of all the rules and requirements.
See Payment & Service Charge Deadlines for more detailed information about payment due dates and service charge billing schedules.
Outstanding Accounts Transferred to External Collections Agency
Outstanding accounts will be transferred to the University of Toronto’s external collections agency per the following schedule:
Outstanding ACORN/ROSI* Fees from the following periods will be transferred to external collections: 1st Notification for Non-Registered Students Last Notification for Non-Registered Students Deadline for Full Payment to be recorded in ACORN/ROSI to Avoid Transfer to Collections Outstanding ACORN/ROSI* Fees will be Transferred to External Collections Agency by: Summer 2019, Fall 2019, & Winter 2020 October 2020 February 2021 April 30, 2021 May 2021 Summer 2020, Fall 2020, & Winter 2021 October 2021 February 2022 April 30, 2022 May 2022 *Outstanding library, health services and registrar’s office fees that are billed outside of ACORN/ROSI are NOT sent to external collections
Notification of Payment Deadline to Avoid Transfer to External Collections
Paper invoices will be mailed to the current ACORN address for non-registered students in October and February, to provide students with a first and a final reminder of the outstanding ACORN fees that are scheduled to be transferred to external collections and to provide students with instructions for addressing the outstanding fees.
If full payment of the outstanding ACORN fees have not been recorded in the student’s ACORN account by April 30th, then the outstanding fees will be transferred to the University’s external collections agency in May without further notification to the student.
Transfer to External Collections
At the point that the outstanding fees are transferred to the external collections agency, monthly service charge billing will stop, and the Student Account Status on ACORN will be changed to “Transferred to External Collections (no s/c)”.
- The outstanding fees will continue to be displayed on your ACORN invoice and detailed transaction reports and any payments made to the University by bank transfer or directly to the external collections agency will be displayed on your ACORN payment report.
- In May, the external collections agency will make first point of contact with you by an introductory email message, followed by a mailed letter to inform you of their processes and services.
Make Fee Payments While at External Collections
The external collections agency offers a wide range of convenient payment options and payments made to the University of Toronto’s external collections agency will be transferred to the University and recorded in the student’s ACORN account as a “Payment from Collections Agency” transaction on the ACORN Payments report.
- The transfer of payments from the external collections agency to the University normally takes from 4-6 weeks. Payments made by bank transfer to the University’s bank account will be recorded in the student’s ACORN account as a “Bank Payment” and will be reported to the external collections agency.
- All payments that are recorded in ACORN will automatically adjust the ACORN T2202A which is available for the student to print.
- Students who have made full payment to the external collections agency and who are required to show proof of payment in person at the Registrar’s Office or SGS Student Services Office to register, may request that the external collections agency provide a “release letter’ for this purpose.
The University reserves the right to impose the following academic sanctions on students who have outstanding debts or obligations to the University in accordance with the Policy on Academic Sanctions:
- withhold access to the statements of results and transcripts of students, alumni and former students
- withhold the release the official diploma to students, alumni and former students
- refuse requests to provide written or oral certifications of degree on behalf of students, alumni and former students
- refuse registration to a continuing or returning student.
A financial hold(s) is recorded on the student’s ACORN account if the student has outstanding debts or obligations to the University in accordance with the Policy on Academic Sanctions. Unpaid ACORN fees will automatically result in a Student Accounts financial hold. The Library, Health Services and Registration Offices may record financial holds for outstanding fees billed and collected outside of ACORN.
Financial holds may be placed on a student account for unpaid fees previous sessions that are billed on ACORN, and for unpaid fees that are billed outside of ACORN.
Payment of the unpaid fees does not automatically remove the financial hold.
Financial holds are normally removed from the student account within one business day from the date on which the payment has been recorded in the student’s ACORN account or in the information system of the department or registration office that recorded the financial hold.
Financial holds will block ACORN transcript requests and all financial holds must be released to successfully request a transcript on ACORN.
Student Account Financial Hold
Unpaid ACORN fees will automatically result in a Student Account financial hold:
- On May 1st for unpaid fall-winter session fees
- On September 1st for unpaid summer session fees
- Summer Start Program Students: On January 1st for unpaid annual fees charged in the previous summer session
- Winter Start Program Students: On September 1st for annual fees charged in the winter term
After your payment has been recorded in your ACORN account, the financial hold will be automatically removed on the next business day.
Inquiries regarding this financial hold can be directed to email@example.com or 416-978-2610.
Library Financial Hold
The Library records their financial holds on ACORN and the outstanding library fees on their own information system.
You can pay your library fines in the following ways:
- online on the Library website
- using the First Stop Telephone Service (416-978-8450)
- in person at Robarts Library
After your payment has been received by the Library, this financial hold will be automatically removed on the next business day. Plan accordingly if you are paying your library fines in order to request a transcript.
St. George Health Service Financial Hold
The St. George Health Service records their financial holds on ACORN and their outstanding fees on their own information system.
Please contact the St. George Health Service Office for clarification of the outstanding fees and to make your payment.
After your payment has been received by the St. George Health Service, the office will manually remove the financial hold. Plan accordingly if you are paying your outstanding fees in order to request a transcript.
UTM Health Service Financial Hold
The UTM Health Service records their financial holds on ACORN and their outstanding fees on their own information system.
Please contact the UTM Health Service Office for clarification of the outstanding fees and to make your payment.
After your payment has been received by the UTM Health Service, the office will manually remove the financial hold. Plan accordingly if you are paying your outstanding fees in order to request a transcript.
Undergraduate Registration Office or College; or SGS Student Services Financial Hold
Contact your undergraduate registration office or college; or SGS Student Services to clear this financial hold.