Award Refund Payments

Your faculty, college, campus or graduate unit has notified you of award funding that will be paid out on your ACORN invoice.  At this point, you should decide on the award refund payment option  and take the steps necessary for the fastest and most reliable award payment option.

  • Undergraduate award payments are normally paid out after the end of the registration period (e.g. mid-late September, mid-late January).
  • Graduate award payments may be paid out at the beginning of each term or session, or on a monthly or other basis.

Role of Your Awards Office

The awards office will decide to apply the award payment to outstanding fees, automatically refund the award payment or apply a portion to outstanding fees and automatically refund the remaining funding.

Award pay out instructions will be displayed on your ACORN invoice.  The Student Accounts Office will handle award refund cheques and monitor award refund direct deposits.

AWARDS

2020 Fall
UTAPS Grant (debit/credit acct)       $ 750.00CR
UTAPS Grant (to be refunded)         $1,000.00CR
 
 
 
 $750 will be applied to unpaid ACORN fees.
 $1000 will be refunded to you
REFUNDS
2020 Fall
Award Refund 2020-10-28(direct deposit) $1,000.00
  

  $1,000 was deposited in your bank account within 2-3 business days of Award Refund date

If you have a question about an award amount displayed on your ACORN invoice, contact the awards staff in your faculty, college, campus or graduate unit.  View contact list 

If your award eligibility changes, your faculty, college, campus or graduate unit may request a partial or full award cancellation.  The award cancellation transaction will be displayed on your ACORN invoice as a fee transaction that is owed to the University immediately.

AWARDS
2020 Fall
Award Cancellation – UTAPS 2020-10-28   $750.00
 $750 was returned to
 U of T award/scholarship program
 on Oct. 28, 2020

Award Payment Options

  • Direct Deposit to your bank account is the fastest and most reliable award refund payment option.

    Record Canadian bank account information in ACORN before award transactions are recorded on your ACORN invoice.

    It takes 2-3 business days from the Award Refund date displayed on your ACORN invoice, for a refund payment to be deposited into your Canadian bank account.

    AWARDS
    2020 Fall
    UTAPS Grant (to be refunded)         $1,000.00CR
     
     
     $1000 will be refunded to you
    REFUNDS2020 Fall
    Award Refund 2020-10-28(direct deposit) $1,000.00
     
     $1,000 was deposited in your bank account within 2-3 business days of Award Refund date

     

    Learn how to record your bank account information on ACORN:

    1. From the ACORN dashboard, click ‘Financial Account’ on the left hand menu under Finances.
    2. On the Financial Account screen, locate the direct deposit card and click ‘Direct Deposit’.
    3. Click ‘Enter Banking Info’.
    4. Enter your banking information. You can find your Transit (5 digits), Bank (3 digits) and Account numbers by requesting a blank cheque or a print-out of your banking information from your bank.
    5. Click ‘Add This Information Now’.
    6. After you have successfully added your banking information, you will get a confirmation message.

    √ Direct Deposit has been added successfully

  • If your Canadian bank account information is not recorded on ACORN, then an award refund cheque will be issued.

    It normally takes 3 business days from the Award Refund date displayed on your ACORN address to issue and mail a refund cheque.

    AWARDS
    2020 Fall
    UTAPS Grant (to be refunded)         $1,000.00CR
     
    
      $1000 will be refunded to you
    REFUNDS
    2020 Fall
    Award Refund 2020-10-28 (cheque)     $1,000.00
     
    
      $1,000 will mailed out within 3-4 business days of Award Refund date

     

    Cheques are mailed by Standard Canada Post or Campus Mail (if applicable) and should be received within a week.

    It is your responsibility to record an accurate ACORN Mailing address before award transactions are recorded on your ACORN invoice.

    Street:        205 – 155 St. Clair Ave. West
    City:          Toronto
    Province:      Ontario
    Postal Code:   M4V OA1
    Country:       Canada
     Put a hyphen between the unit/suite/apartment 
     number (205) and the street number (155)

     

    What to do if you did not receive your refund cheque

    If you have not received your refund cheque in the time period mentioned above, you can contact Student Accounts at info.studentaccount@utoronto.ca to take the next steps.

    1. If the cheque has been cashed you may request an investigation. You must confirm with your bank that the cheque has not been cashed before requesting an investigation. The Student Accounts Office will initiate the investigation with the bank.  A replacement cheque will not be processed until the cashed cheque investigation has been completed.
    2. If the cheque has not been cashed, then you can request a replacement cheque to be issued by filling out a Stop Payment Form. The replacement cheque can take 2 to 3 weeks from the date the Stop Payment Form has been submitted to the Student Accounts Office.

    Learn how to add/change your ACORN mailing address:

    1. From the ACORN dashboard click ‘Profile & Settings’ near the top of the left hand menu
    2. On the Profile & Settings page click ‘Address’.
    3. On the Address update screen click the pencil icon to edit an existing address, or ‘Add new’ to enter a new address.
    4. Follow the prompts on the screens to save your address information.
  • The Student Accounts Office will hold award refund cheques issued with International mailing addresses for a period of up to six months after the Award Refund date displayed on your ACORN invoice.

    Call 416-978-2142 or send an email inquiry to info.studentaccount@utoronto.ca to arrange for discuss delivery options.

  • Your awards office has recorded the award to be processed as a cheque for pickup at the Student Accounts Office.

    The award refund cheque is normally ready for pick up within three business days from the Refund date displayed on your ACORN invoice.

     AWARDS
     2020 Fall
     UTAPS Grant (to be refunded)         $1,500.00CR
    
      
    
      $1,500 will be refunded to you
     REFUNDS
     2020 Fall
     Award Refund 2020-0-28 (cheque)      $1,500.00
      
    
      $1,500 cheque for pickup

    You should call 416-978-2142 to confirm that your cheque is ready for pick-up.

    Present your T-card as identification to pick up the cheque during business hours (Monday to Friday 8:45am to 5:00pm from September to June, 8:45am to 4:30pm from July to August) at:

    Student Accounts Office
    215 Huron Street, 3rd Floor
    Toronto, Ontario